Return & Refund Policy

At Global Buy, we take pride in standing behind the products we sell and ensuring our customers receive quality appliances, TVs, and home electronics.

All Sales Policy

Due to the nature of our products and because we are a small business, all sales are considered final. We do not accept returns or exchanges for reasons such as buyer’s remorse, change of mind, incorrect sizing/fit for space, or preference after purchase.

We encourage customers to carefully review product specifications, dimensions, and features prior to purchase.

Manufacturer Warranty – Brand New Products

All brand new products sold by Global Buy include the applicable manufacturer warranty unless otherwise stated on the invoice or product listing.

Warranty coverage, length, and terms vary by manufacturer and product type. Customers may be required to work directly with the manufacturer for warranty service depending on the situation.

Open Box Product Warranty

All Open Box products sold by Global Buy include a 90-Day Limited Store Warranty unless otherwise stated on the invoice.

This warranty covers functional defects under normal residential use during the warranty period.

Warranty Claim Requirements

If a product issue occurs and warranty service is required, the following conditions must be met:

• The product must be returned without physical damage unless the damage or blemish was clearly disclosed at the time of sale and noted on the invoice.
• All included accessories must be returned with the product, including but not limited to:
  • Remote controls
  • TV stands or legs
  • Wall mount hardware
  • Power cables
  • Shelving/components
  • Manuals
  • Original included accessories

Failure to return required accessories or returning products with physical damage not previously documented may result in denial of warranty service, partial credit, repair-only resolution, or additional charges.

Non-Covered Conditions

The following are not covered under any store warranty:

• Physical damage
• Cracked screens
• Water or liquid damage
• Power surges/electrical damage
• Improper installation
• Misuse or neglect
• Commercial or non-residential use unless approved
• Cosmetic damage occurring after purchase
• Missing accessories or components

Inspection & Resolution

All returned products are inspected by Global Buy upon receipt. Depending on the situation, Global Buy may:

• Repair the product
• Replace the product
• Exchange the product
• Refer the customer to the manufacturer
• Offer store credit when applicable

Delivery & Installation Disclaimer

Customers are responsible for verifying that products will fit through doors, hallways, staircases, cabinetry spaces, and installation locations prior to delivery.

Global Buy is not responsible for returns or exchanges due to sizing, fitment, or installation incompatibility.

Contact Us

For warranty assistance or questions regarding your order, please contact Global Buy directly through our Contact page.